Billing Reports That Unlocked Growth for a Specialty Practice
Case Study: Project Overview
A five-provider specialty practice in the Southwest was operating blindly without accurate revenue insights. They relied on delayed manual reports and struggled to make informed financial decisions. MCB implemented its advanced Billing Reporting Solutions to help the leadership track performance, reduce bottlenecks, and align billing with business goals.
Challenge:
The practice had no standard reporting process. Reports were pulled sporadically, lacked clarity, and missed key metrics like denial rate, clean claim rate, and A/R aging. This led to reactive decisions, cash flow surprises, and a lack of accountability across departments.
- No standardized or automated financial reporting
- Lack of visibility into critical RCM performance metrics
- Delayed decision-making due to data gaps
Solution:
The practice had no standard reporting process. Reports were pulled sporadically, lacked clarity, and missed key metrics like denial rate, clean claim rate, and A/R aging. This led to reactive decisions, cash flow surprises, and a lack of accountability across departments.
- No standardized or automated financial reporting
- Lack of visibility into critical RCM performance metrics
- Delayed decision-making due to data gaps
Results:
With accurate, accessible reports, leadership gained full visibility into billing operations. Denial trends were identified early, cash flow stabilized, and provider performance improved through scorecard insights. The team now uses data to set goals and adjust workflows.
- 100% increase in reporting frequency and accuracy
- 50% faster response time to denial trends
- 30% improvement in provider-level billing accuracy
- 70% increase in actionable billing decisions made monthly
Impact in Numbers:
Percent Increase in Reporting Accuracy & Frequency
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Percent Faster Identification of Denial Trends
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Percent Improvement in Billing Accuracy by Provider
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Percent More Actionable Billing Decisions Monthly
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“Before MCB, we were driving blind. Their reporting tools gave us a crystal-clear view of our billing health. Now we can act fast, fix problems early, and grow smarter.”
